Health Guarantee

Guarantee Timeline at a Glance

• 72-hour health guarantee from time of pickup or delivery.
• If your animal is found to have a pre-existing illness or condition by a licensed veterinarian within 72 hours, we will offer a replacement or store credit equal to the purchase price.
• All animals are vet-checked and cleared before leaving our care.
• Animals are guaranteed to be free of external and internal parasites at time of sale.
• Animals are guaranteed to be free of communicable disease at time of sale.
• Congenital defects discovered within 30 days may be eligible for partial store credit — contact us immediately with veterinary documentation.
• Animals are guaranteed to be the age and sex represented at time of sale.
• Animals are guaranteed to have been raised on a species-appropriate diet.

• Injuries sustained after the animal leaves our care.
• Illness caused by improper diet, housing, temperature, or husbandry.
• Stress-related illness from improper handling, loud environments, or incompatible cage mates.
• Death due to negligence, accidents, or failure to seek timely veterinary care.
• Pre-existing conditions that were disclosed to the buyer at time of sale.
• Animals that have been bred, sold, or transferred to another owner.
• Illness or injury caused by other pets in the home.
• Conditions arising from failure to follow our provided care sheet.
• Veterinary costs — the guarantee covers replacement or store credit only, not vet bills.

• Contact us within 72 hours of receiving your animal — do not wait.
• Provide a written statement from a licensed exotic-animal veterinarian on official letterhead.
• Include clear photos and/or video documentation of the condition.
• Include your original receipt or proof of purchase.
• We will review your claim within 48 hours of receiving complete documentation.
• Approved claims will receive a replacement animal (subject to availability) or store credit.
• Store credit does not expire and can be applied to any future purchase.
• Replacement animals are subject to availability — we will notify you when a suitable match is available.
• Fraudulent claims will result in permanent blacklisting and may be reported to authorities.

• Every animal is raised with love, proper nutrition, and daily hands-on socialization.
• We use clean, species-appropriate housing with proper enrichment and stimulation.
• All breeding animals are health-tested and selected for temperament and genetic soundness.
• We provide a detailed care sheet with every animal covering diet, housing, and health.
• We are always available to answer husbandry questions after purchase — we never disappear.
• We genuinely care about the lifelong wellbeing of every animal we place.
• We will always help you find resources if you encounter a health issue, even outside the guarantee window.

• We strongly recommend identifying an exotic-animal veterinarian BEFORE bringing your pet home.
• Not all vets treat exotic species — look for one with specific exotic or small mammal experience.
• The Association of Exotic Mammal Veterinarians (AEMV) has a vet finder at aemv.org.
• For axolotls, look for an aquatic or exotic vet with amphibian experience.
• Ask your vet about a new-pet wellness exam within the first week of ownership.
• Keep your vet's emergency number saved — exotic pets can decline quickly.
• We are happy to recommend exotic vets in the El Paso area — just ask!